TCGplayer Combined Shipping: Two Orders From the Same Buyer

What TCGplayer says

From TCGplayer's Seller Guide to Refunds and Returns, under "Requests to Combine Shipping for Multiple Orders":

"If a customer reaches out to you requesting to combine shipping on multiple orders they placed in a short timeframe, you can provide them with a partial refund for one of the shipping costs (and package the order with the previous order) as a courtesy at your discretion. If the combined orders are valued at $20 or more, it is recommended that you apply tracking for your protection."

The same guide asks buyers to reach out "as soon as possible and preferably within 12 hours of placing the order", so combine before you ship the first one.

Step by step

1. Wait for the ask. Combine when the buyer requests it. Two orders to the same address without a message can be two different gifts or a mistake, so ask first if you're unsure.
2. Refund one shipping fee. In the Seller Portal, open the second order and refund its shipping as a partial refund. Leave the cards on the order.
3. Pick the service for the total. Add the orders up: under $20 can go in a stamped envelope if it fits, over $20 should be tracked, over $49.99 must be tracked, over $250 needs a signature. Use the PWE or tracked picker.
4. Pack both orders' cards together with both packing slips, so the buyer can check each order.
5. Mark both orders shipped with the same tracking number (or Shipped, for an untracked envelope).

One label for both in TCG Speed Shipper

Upload TCGplayer's Export Shipping file with both orders in it. When a batch has more than one order for the same name and address, a Combine box appears under the upload. Tick it and:

• the orders print as one label, with every order number on it;
• the TCGplayer packing slips of both orders come right behind that label;
• the tracking advice uses the combined value;
• you paste the package's tracking number once, and the TCGplayer upload file puts it on every order in the package (it also works as order# tracking with either order number);
• a combined package uses one of your monthly labels, not two.

It's off until you tick it, because TCGplayer only allows combining when the buyer asks. A different name at the same address (roommates, a store and its owner) is never combined.

FAQ

Can I combine two TCGplayer orders from the same buyer?

Yes, if the buyer asks. TCGplayer's Seller Guide to Refunds and Returns says you can package the orders together and refund one of the shipping costs as a courtesy, at your discretion.

Do I have to refund the second shipping fee?

TCGplayer describes the partial refund of one shipping cost as a courtesy at your discretion. Most sellers refund it, because the buyer is paying for one package.

Does a combined package need tracking?

TCGplayer recommends tracking when the combined orders are worth $20 or more, and its normal rules apply to the total: tracking over $49.99 and signature confirmation over $250.

How do I mark both orders shipped with one tracking number?

Put the same tracking number on each order. In TCG Speed Shipper, tick Combine and paste the package's tracking number once: the TCGplayer upload file puts it on every order in the package.

Sources

• TCGplayer Help: Seller Guide to Refunds and Returns (checked November 1, 2026)
• TCGplayer Help: How is shipping applied to marketplace orders? (checked November 1, 2026)
• TCGplayer Help: Shipping Guidelines (checked November 1, 2026)

TCG Speed Shipper is independent and not affiliated with TCGplayer. Check TCGplayer's own pages for current rules.