Short answer: install DYMO's software before you plug the printer in (DYMO Connect for Desktop for the 5XL), load DYMO 4" x 6" labels, and pick the 4 x 6 label size when you print. Export your orders from TCGplayer, pick 4×6 Thermal in TCG Speed Shipper, run the free test print, then print at 100% with "fit to page" turned off. The 5XL only recognizes Authentic DYMO LW labels.
The LabelWriter 4XL and 5XL are DYMO's wide printers, the ones that take 4x6 shipping labels. The printer steps come from DYMO's own user guides and product sheet (linked at the bottom). The TCG Speed Shipper steps are what the app does today.
Step 1: Install DYMO's software first, then load labels
DYMO's rule for both printers: install the software before you plug the printer into your computer. Its 5XL guide says "Do not connect the printer to your computer until after the software installation is complete."
- LabelWriter 5XL: "Download and install the latest version of DYMO Connect for Desktop software from support.dymo.com." DYMO lists Windows 8.1 or later, or macOS 10.14 Mojave or later. Then connect the USB cable and turn the printer on.
- LabelWriter 4XL: its quick start guide (from 2010) installs DYMO Label v.8 from the CD before you connect. DYMO's 4XL user guide says the printer driver "is automatically installed when you install the software that comes with your printer." If you don't have the CD, look up your printer on DYMO's support site.
Load the labels. Put the roll on the spool so the labels feed from underneath, and press the spool guide flush against the roll with no gap. Line up the left edge of the label with the left edge of the slot and push it in. The 4XL feeds to the first label on its own; on the 5XL, press the form feed button to move the label into place, and slide the label guide against the right edge of the label.
Use DYMO labels. DYMO's 5XL guide says the 550 series "work only with Authentic DYMO LW Labels" and "Non-authentic DYMO labels will not be recognized by the printers." For the 4XL, DYMO says to use DYMO-branded labels because other makers' perforations "are frequently not detectable". DYMO's 4" x 6" shipping label is item 1744907 on its 4XL product sheet.
Step 2: Set the paper size to 4x6
DYMO says LabelWriters use standard printer drivers, so "printing to a LabelWriter printer is no different than printing to a laser or inkjet printer, except that the pages are smaller." In the print window, choose the LabelWriter, then pick the 4 x 6 in shipping label size from the paper size list. On Windows, the driver's settings are under the printer's Printing Preferences. (DYMO's own help article on printing PDFs did not load when we checked, so we don't quote its menu names here.)
Step 3: Export your orders from TCGplayer
In the TCGplayer Seller Portal, open Orders, tick the orders you are shipping (the top checkbox selects the whole page), then click Export Shipping. You get a CSV with each buyer's name and address. The Packing Slip button makes a PDF instead. You only need that PDF if you want TCGplayer's slips with the card lists (step 4).
Step 4: Choose 4x6 in TCG Speed Shipper
- Drop the Export Shipping file on the TCG Speed Shipper home page. It is read in your browser.
- Under Format, pick 4×6 Thermal.
- Open Printer setup and a free test print and pick Dymo LabelWriter 4XL / 5XL under Your printer. You get the short print settings for it, and the format switches to 4×6 if it wasn't already.
- Want packing slips? Click + Add TCGplayer packing slips (PDF) and add the Packing Slip PDF. Keep Packing slips on. Each order prints as its label, then its TCGplayer slip on the next 4x6 label, one slip per label. More in how to print TCGplayer packing slips on a thermal printer.
Step 5: Make a free test print
Click Test print (free) in the same printer box. It downloads one sample label in the format you chose, with no buyer data, and it doesn't use any of your labels. Print it on the LabelWriter with the settings from step 2. The text should fill the label with nothing cut off. If it doesn't, see the troubleshooting section below before you print the real batch.
Step 6: Print at 100%
Click Download PDF, open it, and print to the LabelWriter. In the print window:
- Paper size: the 4 x 6 in shipping label.
- Scale: 100% (also called Actual size). Turn off "fit to page".
- Margins: None, where the dialog offers it.
The PDF is already exactly 4x6, so any scaling only makes it smaller or cuts it off. These are the same settings as the in-app tip: "print on a thermal printer at 100% scale, margins none." Then peel, stick and ship.
Troubleshooting
The label prints small
The paper size isn't 4 x 6, or the PDF viewer is scaling it. Pick the 4 x 6 label size, set the scale to 100% (Actual size), and turn off "fit to page" in the PDF viewer.
The label is shifted
DYMO's fix for labels that don't feed right is the loading: the spool guide pressed firmly against the roll, the labels coming from underneath, and the left edge of the label against the left edge of the slot (on the 5XL, the label guide against the right edge). Reload the roll, then do another free test print.
Blank labels between labels, or the light flashes
On the 4XL, DYMO says other makers' labels often have perforations the printer can't detect, "When the perforations are not detected, the labels will not feed correctly." On the 5XL, a flashing status light can mean no labels, or labels that aren't Authentic DYMO LW labels. Reload a DYMO roll the way step 1 shows and print the free test label again.
Faint text
The return address prints in solid black. If it's still light, tick Print the return address in bold under Return address; it's saved for next time. If the whole label is faint, DYMO says the usual causes are an old roll, labels with a damaged coating, or a dirty print head. Try a roll from a fresh box, and clean the head with a LabelWriter cleaning card.
FAQ
Do generic 4x6 labels work in a Dymo 5XL?
DYMO says no: its 550 series guide, which covers the 5XL, says the printers work only with Authentic DYMO LW Labels and will not recognize other labels. For the 4XL, DYMO recommends DYMO-branded labels and warns that other makers' perforations are often not detected.
Which Dymo label do I use for TCGplayer orders?
A 4 x 6 inch shipping label. DYMO's 4XL product sheet lists its 4" x 6" shipping label as item 1744907. Pick 4x6 Thermal in TCG Speed Shipper so the PDF matches it.
Do I need DYMO software to print from a PDF?
DYMO says to install its software before you connect the printer: DYMO Connect for Desktop for the 5XL, and the software that came with the 4XL. The printer driver is installed along with it. After that you can print the PDF from your PDF viewer.
Can I print TCGplayer packing slips on a Dymo 4XL or 5XL?
Yes. In TCG Speed Shipper, add TCGplayer's Packing Slip PDF with + Add TCGplayer packing slips, pick 4x6 and keep packing slips on. Each order prints as its label, then its slip on the next 4x6 label.
My Dymo labels print too light. What do I do?
Tick Print the return address in bold under Return address in TCG Speed Shipper. If the whole label is faint, DYMO points to an old roll, a damaged coating or a dirty print head: try a fresh roll and a LabelWriter cleaning card.
Sources
- DYMO: LabelWriter 550, 550 Turbo and 5XL User Guide (PDF) (checked November 1, 2026)
- DYMO: LabelWriter Label Printers User Guide, covers the 4XL (PDF) (checked November 1, 2026)
- DYMO: LabelWriter 4XL Quick Start Guide (PDF) (checked November 1, 2026)
- DYMO: LabelWriter 4XL product sheet (PDF) (checked November 1, 2026)