Short answer: install the Rollo driver (USB model) or add the Wireless Rollo to your computer, and set the paper size to 4 x 6 in (Rollo calls it 100mmx150mm on Windows). Export your orders from TCGplayer, pick 4×6 Thermal in TCG Speed Shipper, run the free test print, then print at 100% with no margins. If labels start on the gap or skip, run Rollo's press-and-hold calibration.
This guide covers the USB Rollo and the Wireless Rollo. The printer steps come from Rollo's own support pages (linked at the bottom). The TCG Speed Shipper steps are what the app does today.
Step 1: Install the Rollo driver and load labels
USB Rollo on Windows. Rollo's Windows guide says to download the driver from rollo.com/setup-usb and run the installer "as administrator with the USB cable unplugged", then connect the printer. The download is a zip named "Rollo-Windows-Latest"; open it and run the installer inside. When it's done, "Rollo Printer" shows up in your Windows printers. Two things Rollo calls out: the driver runs on x86 Windows, not on ARM-based laptops (Snapdragon), and Windows "in S mode" blocks the installer.
USB Rollo on a Mac. Download Rollo's Mac driver and double-click the pkg installer. Then open System Settings, Printers and Scanners, click +, pick the Rollo Thermal Printer, choose Select Software and pick "Rollo Printer", then click Add.
Wireless Rollo. You set it up with the Rollo app on your phone. The app pairs over Bluetooth, then puts the printer on your Wi-Fi; a solid blue Wi-Fi light means it's connected. Rollo says the Wireless Rollo "does not require any driver installations" on a Mac: open Printers and Scanners, click +, select the Rollo and click Add. On Windows, go to Control Panel, Devices and Printers, Add a printer, and select the Rollo X1040. If it isn't listed, Rollo's setup page has the manual steps with its driver.
Load the labels. Feed the stack or roll through the slot at the back, printable side up. On a new printer, or a new brand or size of label, run Rollo's calibration (in the troubleshooting section) so the printer learns the label.
Step 2: Set the paper size to 4x6
Windows: open Printers & scanners, select the Rollo, click Manage, then Printing Preferences. On the Layout tab click Advanced and set Paper Size to 100mmx150mm. Click OK, Apply, OK. (That's Rollo's wording for a 4x6 label.)
Mac: in the print window, set Paper Size to 4 x 6. If it isn't listed, choose Manage Custom Sizes, click +, enter 4 by 6 inches, and set all margins to 0. To make 4x6 the default, Rollo says to go to Printers & Scanners, select the Rollo, and set the default size to 4x6.
Step 3: Export your orders from TCGplayer
In the TCGplayer Seller Portal, open Orders, tick the orders you are shipping (the top checkbox selects the whole page), then click Export Shipping. You get a CSV with each buyer's name and address. The Packing Slip button makes a PDF instead. You only need that PDF if you want TCGplayer's slips with the card lists (step 4).
Step 4: Choose 4x6 in TCG Speed Shipper
- Drop the Export Shipping file on the TCG Speed Shipper home page. It is read in your browser.
- Under Format, pick 4×6 Thermal.
- Open Printer setup and a free test print and pick Rollo under Your printer. You get the short print settings for it, and the format switches to 4×6 if it wasn't already.
- Want packing slips? Click + Add TCGplayer packing slips (PDF) and add the Packing Slip PDF. Keep Packing slips on. Each order prints as its label, then its TCGplayer slip on the next 4x6 label, one slip per label. More in how to print TCGplayer packing slips on a thermal printer.
Step 5: Make a free test print
Click Test print (free) in the same printer box. It downloads one sample label in the format you chose, with no buyer data, and it doesn't use any of your labels. Print it on the Rollo with the settings from step 2. The text should fill the label with nothing cut off. If it doesn't, see the troubleshooting section below before you print the real batch. Rollo also has its own sample label at rollo.com/sample.
Step 6: Print at 100%
Click Download PDF, open it, and print to the Rollo. In the print window:
- Paper size: 4 x 6 in (100 x 150 mm).
- Scale: 100% (also called Actual size). Turn off "fit to page".
- Margins: None, where the dialog offers it.
The PDF is already exactly 4x6, so any scaling only makes it smaller or cuts it off. These are the same settings as the in-app tip: "print on a thermal printer at 100% scale, margins none." Then peel, stick and ship.
Troubleshooting
The label prints small
The paper size is not 4x6, or the scale is not 100%. Set 100mmx150mm in Printing Preferences (Windows) or 4 x 6 in the print window (Mac), and turn off "fit to page". Rollo's custom size page puts it plainly: "A file that does not match the label size will print incorrectly no matter what the printer settings say." Our file is 4x6, so the paper size must be 4x6 too.
The label is shifted, or starts on the gap
The printer hasn't learned the label. Rollo says to run calibration "If labels print off-center, stop before the tear-off point, or feed the wrong amount". For the USB Rollo:
- Turn the printer off with the switch at the back and unplug the USB cable.
- Turn it on and load at least 10 labels through the back, printable side up.
- Press and hold the round button on top. Let go after one beep.
- The labels move back and forth and stop at the tear-off point. Feed any blank ones back in.
- When the light is green, press and hold again and let go after two beeps for a self-test page. Then plug the USB cable back in.
The Wireless Rollo learns the label on its own. If you need to do it by hand, Rollo says to press and hold the R button until one beep, then again until two beeps for a test page. Run calibration "any time you change your label type, size, or brand."
Blank labels between labels
That is the printer feeding the wrong amount, so calibrate as above. If calibration doesn't stick, Rollo's list is: power cycle the printer, clean the print head with a 70% isopropyl alcohol pad, use the original Rollo power adapter plugged into a wall outlet, and check your labels. Direct thermal labels leave a dark mark when you scratch them with a fingernail, and labels with a punch hole or black mark "may not feed or calibrate correctly".
Faint text
The return address prints in solid black. If it's still light on your roll, tick Print the return address in bold under Return address. It's saved for next time. If everything on the label is faint, clean the print head (above) and try labels from a fresh roll.
FAQ
Do I need a driver to print TCGplayer labels on a Rollo?
The USB Rollo does: Rollo has a Windows driver at rollo.com/setup-usb and a Mac driver. Rollo says the Wireless Rollo needs no driver on a Mac. On Windows you add it with Add a printer, and you only need Rollo's driver to add it by hand or to print sizes other than 4x6.
What paper size do I pick for a Rollo?
4 x 6 inches. Rollo's Windows steps call it 100mmx150mm, under Printing Preferences, Layout, Advanced, Paper Size. On a Mac, pick 4 x 6 in the print window, or add it with Manage Custom Sizes.
Why does my Rollo skip labels or print on the gap?
The printer hasn't learned the label. Run Rollo's calibration: with at least 10 labels loaded, press and hold the button on top until one beep. The labels move back and forth and stop at the tear-off point. Rollo says to do this any time you change label type, size or brand.
Can I print TCGplayer packing slips on a Rollo?
Yes. In TCG Speed Shipper, add TCGplayer's Packing Slip PDF with + Add TCGplayer packing slips, pick 4x6 and keep packing slips on. Each order prints as its label, then its slip on the next 4x6 label.
My return address prints too light on the Rollo. What do I do?
Tick Print the return address in bold under Return address in TCG Speed Shipper. It's saved for next time. If the whole label is faint, clean the print head the way Rollo describes and try a fresh roll.
Sources
- Rollo Support: Installing Rollo USB Driver on Windows (checked November 1, 2026)
- Rollo Support: Installing Rollo USB Driver on Mac (checked November 1, 2026)
- Rollo Support: Rollo wireless printer setup (checked November 1, 2026)
- Rollo Support: Set Up a Custom Label Size (Windows, Mac, and Mobile App) (checked November 1, 2026)
- Rollo Support: Mac: Select default label size for Rollo (checked November 1, 2026)
- Rollo Support: Label Alignment: Run the Auto-Calibration (Press and Hold) Procedure (checked November 1, 2026)